The City of Moundridge is exempt from the "Cold Weather Rule" established by the Kansas Corporate Commission. K.S.A. 66-131 states "In no event shall such jurisdiction authorize the corporation commission to review, consider, or effect the facilities or rates charged for services or in any way the operation of such municipality owned or operated electric or gas utility with the corporate limits or outside but within three (3) miles of the corporate limits of any city, or facilities, or rates charged for services or in any way the operation of facilities or their replacements now owned by any such utility".
The City does take into consideration; if the temperature is below freezing, disconnects will not be done until the next day the temperature is above freezing. No notice will be given before disconnects are done. The bulletin board at the City Office has a list of organizations that, at times, will help individuals pay their utility bills. All disconnected accounts paid before 4:00 pm will be charged a $45.00 reconnect fee. If payment and or contact is made after 4:00 but before 8:00 pm there will be a $90.00 reconnect fee. For the safety of our employees, they will not reconnect services after 8:00 pm. If you find out, after 5:00 pm, that your power is off PLEASE DO NOT CALL THE CITY OFFICE. Your message will not be answered until 8:00 the next business day. You may call the Emergency Utility line (620-345-8800), to talk to the employee on call.
Frequently Asked Questions:
How can I keep from having my electricity disconnected during the cold months of the year?
The City will not disconnect your electricity when the temperature is forecasted to drop below 35 degrees, or be in the mid to low 30s over the next 24 hours. The City of Moundridge has very lenient rules for keeping your utilities connected - we ask that you contact us with a workable payment date for you. This means if you give us a date and you find that isn't going to work it is very important to let us know you can't make it that day. If we don't receive contact from you and no payment is made, you are automatically put on the shut off list for the next business day.
How can the City be contacted after hours?
You can email the Utility Billing person by clicking this link: Payment arrangements or calling the City Office: 620-345-8246 and then option #1 for the Utility Billing voice mail.
Does the City of Moundridge make payment arrangements?
Yes we do! We ask for payments of at least 10% of your past due amount. You must adhere to this schedule or you will be put on the shutoff list for the next business day when your payment is missed.
What process does the City go through to notify me of a past due bill?
Starting January 1, 2015 bills will be due on the 25th of the month. On the morning of the 26th any bills not paid in full are assessed a 2% penalty. A notice is sent out that gives you another 7 full days (including weekends) to pay your bill. If your bill is still unpaid, after these 7 days, you will be put into our auto-call system and will receive a phone call to remind you we haven't heard from you. If you still don't contact or make a payment you will be put on the shutoff list for the next business day.
How does the Auto-Call system work?
We will attempt contact through the phone number we have on file for you. It is up to you to make sure we have good contact information. It is also important to note that the phone call you are receiving is a recorded message and the system will call you until you listen to the complete message. If you ignore the phone call, you will receive another one every 30 minutes. We typically start the phone calls at 10:00 in the morning and they will continue calling until 8:00 pm. If the system notifies us that the number we are calling is not a working number you will get a tag with a note to call or stop by the office to update your contact information.
The City of Moundridge does not like to shut anyone's power off, but we do require that you pay your utility bills. Your City has bills that they need to pay and depends on your timely payments to make sure that the services you have come to depend on can continue without interruption.